In light of the recent Coronavirus Disease (COVID-19) outbreak, we would like to take this opportunity to address how Nightlife/Eclipse has addressed the situation at hand.
First and foremost, disability supports have been deemed an essential service by the government and as a result we will continue to provide support where possible. To the extent of our knowledge, there has not been any cases of COVID-19 in any facet of the service.
However, government mandated social distancing has required Management to implement some changes:
- Service delivery: any staff who are experiencing any symptoms of feeling unwell have been requested not to work. This has resulted in a reduced staff pool at times and may impact rostering by way of scheduled times being altered, or different staff attending than usual.
- Office: The Nightlife/Eclipse office has been scaled back to skeleton staff, with many working from home. We have facilitated ways for disability support workers to have as little contact with the office as possible to limit the spread of infection.
Personal Protective Equipment
Staff have completed up-to-date training on infection control specifically for COVID-19. Staff have been instructed to follow the relevant hand-washing/sanitising regimes. There is currently ample supply of gloves available. We have had difficulty accessing masks over the past month but anticipate there should be an appropriate supply for the next couple of weeks. We are still sourcing personal hand santisers for staff.
Emergency Management Planning
If we must cease service due to COVID-19, service users have been notified that it would be prudent to implement an emergency management plan. If a service user were to contract COVID-19, provision of supports would be reviewed on a case-by-case basis.
The National Disability Insurance Agency (NDIA) has announced that Registered Providers may increase their hourly rates by 10% for core supports to ensure they stay afloat throughout the COVID-19 outbreak. This will reflect in invoices for services dated 25.03.2020 ongoing for the foreseeable future.
We recognise that this is a time of heightened anxiety for all, please do not hesitate to contact the office via phone or email if you would like to discuss any concerns you may have. We appreciate your patience and understanding as we navigate the weeks ahead.